Question 1

What is BabyFlip?

Accepted Answer

It's a new concept marketplace for reconditioned children's products. We buy directly from families, recondition the gear (inspection, cleaning, repair if needed, quality control and obsolescence checks...), repackage it and resell it with a 12-month warranty. We're not a classifieds portal between individuals: every product passes through our hands before reaching the buyer. Learn more on about us.

Question 2

Is it safe to buy second-hand products for my baby?

Accepted Answer

We would never sell something we wouldn't use with our own children. Every product goes through a multi-point inspection covering structure, mechanisms, fabrics and safety. Plus you have 14-day returns and a 12-month warranty. See the full process.

Question 3

What types of products can I find?

Accepted Answer

From strollers to car seats, cots, highchairs, baby carriers and much more. We offer products mainly in the transport, rest and feeding categories. We also have a section with other products we find interesting. Browse the catalogue.

Question 4

What does "reconditioned" mean?

Accepted Answer

It means it has been professionally inspected, thoroughly cleaned, repaired if needed and packaged with new recycled materials. It's not random second-hand: we guarantee its condition and function. Catalogue photos are generic, but we add an exact description of the condition to avoid surprises. Discover the full process.

Question 5

Are the products clean and disinfected?

Accepted Answer

Of course! Every product goes through an industrial cleaning process that includes complete disassembly, disinfection and fabric treatment. We use safe, environmentally friendly products. Everything is shipped packaged like new.

Question 6

How much can I save compared to buying new?

Accepted Answer

On average, between 40% and 60% compared to the new price, depending on the brand and condition. Children's products tend to have short life cycles (6–18 months on average), so reconditioned they offer practically the same experience for much less. And besides saving money, every reconditioned purchase prevents a perfectly functional product from ending up in the bin.

Question 7

Why choose reconditioned for my baby?

Accepted Answer

Your baby doesn't need new things. They need safe, clean things that work. And that look good and new. That's what we do. On top of that, by choosing reconditioned you're extending the lifespan of products that were barely used for 12 months; if you care about sustainability and reducing waste, you're making a real difference. Learn about our mission on about us. If you want to know what we do with each product, see the full process.

Question 8

What warranty do the products have?

Accepted Answer

A 12-month warranty covering functional defects that may have been our fault at the time of sale. If something fails, we repair or replace it. Plus you have 14-day no-questions-asked returns. See the conditions at legal.

Question 9

What if the product doesn't match the description?

Accepted Answer

You have 14 days to return it no questions asked. If there's a real discrepancy with what was listed, we cover the collection and full refund. We only ask that you return it in the same condition you received it. Write to us and we'll sort it out. View terms.

Question 10

How does the verification process work?

Accepted Answer

We evaluate structure, locking mechanisms, brakes, wheels, harnesses, buckles, fabrics, safety components, applicable EU regulations and aesthetic condition. If anything doesn't pass, it's repaired or rejected. See the full process.

Question 11

How can I sell my products?

Accepted Answer

3 clicks and done. Go to the sell form, describe the product and we'll send you an offer. If you accept, we handle the collection. Once we receive the product and verify it matches your description, we release the payment.

Question 12

How is the valuation calculated?

Accepted Answer

Our proprietary algorithm takes into account brand, model, condition and age, among other variables. The valuation is automatic and you receive it upon completing the sell form.

Question 13

When and how do I get paid?

Accepted Answer

We pay by bank transfer after inspecting and approving the product. You'll need to have verified your identity.

Question 14

What products do you accept and which don't you?

Accepted Answer

The easier question is what we don't accept: consumables, intimate products, clothing, most toys, very old products, products in obviously poor condition, and products with unverifiable safety standards.

Question 15

Who collects the product?

Accepted Answer

We do. We organise home collection at no cost to you. You just need to have it ready. No special packaging needed, but it should be clean and complete. See the full process.

Question 16

What happens if you reject my product after inspection?

Accepted Answer

If the product doesn't meet our quality standards after inspection, we arrange the return which involves a minimal cost to you. If the difference from what you described is minor, we may propose a counter-offer with a new price adjusted to what you actually sent.

Question 17

How long from sending to getting paid?

Accepted Answer

We estimate around 7 working days, depending on logistics times. We receive, inspect and process the payment. See the sale conditions.

Question 18

What are Baby lists?

Accepted Answer

Gift or wish lists for your baby that you can share with family and friends. They reserve or buy products from the list and duplicates are automatically avoided. Creating, sharing and managing them is free. And every reconditioned gift counts. Everything at Baby lists.

Question 19

How do I create and share a Baby list?

Accepted Answer

Go to create Baby list, give it a name, add the products you need and share the link. When you create it, you get a unique link you can share via WhatsApp, email or social media. You can also download and print a PDF if you prefer. Your guests can reserve or buy directly from the list. It takes two minutes.

Question 20

Can I add products that aren't in the catalogue yet?

Accepted Answer

Yes, you can add almost any product, even if it's not on our website.

Question 21

How does shipping work?

Accepted Answer

We work with well-known logistics companies. Delivery times are standard for any online selling platform.

Question 22

Is shipping free?

Accepted Answer

Yes, on orders over 50 €. For smaller orders, the shipping cost is shown before you pay.

Question 23

Do you ship to the Canary Islands, Balearic Islands, Ceuta and Melilla?

Accepted Answer

We currently operate in mainland Spain. We're working on enabling shipping to islands and overseas territories. Write to us and we'll let you know when it's available.

Question 24

Can I return a product?

Accepted Answer

Yes. You have 14 calendar days from receipt to return it no questions asked (right of withdrawal). You also have the 12-month commercial warranty. Once we receive the product and verify its condition, we refund you within 3–5 working days. See the details at legal.

Question 25

How do I request a return?

Accepted Answer

From your profile or by writing to soporte@babyflip.com. We'll guide you through the steps and organise home collection. You don't need to take it to any drop-off point.

Question 26

What payment methods do you accept?

Accepted Answer

Credit and debit card via a secure encrypted payment gateway. You receive an invoice automatically by email after each purchase. You can review your order before paying in the cart.

Question 27

Is it safe to pay on BabyFlip?

Accepted Answer

Yes. Transactions are encrypted end-to-end. We don't store card data. See our privacy policy.

Question 28

Can I pay in instalments?

Accepted Answer

Not at the moment. We are evaluating financing options to incorporate them soon.

Question 29

I've been charged twice — what do I do?

Accepted Answer

It's rare, but it can happen due to a payment gateway error. Write to us with the order number and we'll sort it out as soon as possible.

Question 30

How much does it cost to use BabyFlip?

Accepted Answer

The price you see is the price you pay. It already includes everything: inspection, professional cleaning, safety verification, 12-month warranty and premium packaging with recycled materials. Signing up and browsing is free.

Question 31

Having trouble with your account?

Accepted Answer

Forgot your password? Go to reset password and enter your email. Want to change your email? You can do so from the settings section of your profile. Signing up is completely free. Create an account.

Question 32

How do I delete my account?

Accepted Answer

From your profile or by writing to soporte@babyflip.com. We delete all your data in accordance with the GDPR. See our privacy policy.

Question 33

Is my data secure?

Accepted Answer

Yes. We comply with the GDPR and European data protection regulations. We don't sell or share your data with third parties. More details at legal.

Question 34

When will the platform be available?

Accepted Answer

You're among the first to know about us. Early adopters always have an advantage: priority access to the catalogue, direct attention from the founder and being the first to know about and be part of the community. Sign up and don't miss out.

Question 35

How do I contact BabyFlip?

Accepted Answer

Via the contact form or by writing to soporte@babyflip.com. We don't offer phone support at the moment, but we're considering adding live chat.

Question 36

Not receiving emails from BabyFlip?

Accepted Answer

Check your spam or junk folder. If you use Gmail, also look in the "Promotions" tab. If you still don't receive them, Write to us from a different address.

Question 37

Want to make a complaint?

Accepted Answer

Write to soporte@babyflip.com with the details or use the contact form. We'll review it and respond within 48 hours max. See your rights at legal.

Frequently asked questions

Buying on BabyFlip

Selling your products

Baby lists

Shipping & returns

Payments & invoicing

Your account

Contact & support

Now you know how it works